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There are a few reasons this could happen.

1. You are not connected to the internet! How embarrassing. To check that you are, visit your favourite procrastination site and see if it loads. My favourite if QuickSense does not load is Kahoot. Obviously. 
2. The connection temporarily disconnected. Just hit refresh or F5 if you are all about the hotkeys. 
3. If it is for none of these reasons, flick us a message and we will sort you out.